Consulting | Full Time
In this role, you will :
- Second liner support on assigned ERP applications (Navision/ InforLN / Oracle EBiz )
- Liaise as the primary support contact point with business operation users.
- Understanding the business process and systems functionalities.
- Ensure changes to business systems are well tested as enhanced by Level 3 (technical team) before deployment to production.
- Work with Senior Business Consultants, Level 3 team, and Servicedesk to meet the expectations of the business users within the defined SLA (Service Level Agreement).
- Support and collaborate closely with other front-end systems Business Consultants on system interfaces incidents.
- To assist Senior Business Consultants in capturing user requirements; documenting existing or to be a business process.
You are a great fit if you have :
- Candidate must possess at least a Bachelor’s Degree in Computer Science business-related field
- Has a minimum of 2 years of working experience with a combination of hands-on systems support business process analysis.
- Working experience in a Finance /Accounting support role is added advantage.
- Good command of the English and comfortable with process/functional documentation
- Self-motivated with attention to detail.
- Ability to work under time pressure, manage multiple groups of users while maintaining a positive and patient attitude.
- Ability to process assignments in an efficient, accurate, and timely manner
- Able to work with minimum supervision, as well as able to contribute to team deliverables.
- Candidates should also possess the ability to work independently under minimal supervision, strong communication, and interpersonal skills.
- Knowledgeable in ERP Systems such as Oracle EBiz Suite, Infor LN, MS Dynamic-Navision is also an added advantage.
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