Vietnam | IT Infrastructure | Full Time
In this role, you will :
- Ensures availability, reliability, and optimal performance of system and network infrastructure services.
- Manage current infrastructure environment
- Respond to and resolve request/issues assigned through the ticketing system.
- Ensure the uptime of the system and network infrastructure and meeting SLA.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Capacity planning.
- Install, configure and upgrade computer components and software for workstations, servers, networks, firewalls, and other related equipment.
- Backup & restore:
- Maintain a proper backup schedule.
- Perform and test routine system backup and restore.
- Perform technical analysis, design, and consultation for projects and proposals.
- Proactively manage and maintain the system and network security.
- Working closely with other departments/organizations and collaborating with other IT staff.
- To ensure that the organization’s standards and processes are followed and adhered to.
- Participation in defining and documenting best practices and standard operating procedures (SOP).
- Maintain inventory and asset configuration documentation.
You are a great fit if you have :
- Minimum 03 years experience providing support in complex compute & storage environments.
- Hands-on experience with virtualization platforms, such as VMware and Linux KVM.
- Hands-on experience with desktop, network, firewall, and server troubleshooting.
- Hands-on experience in Linux and Windows OS platforms.
- Good knowledge of LAN/WAN networking, IP routing, and firewall devices.
- Familiarity with enterprise backup systems and best practices.
- Proactive and able to solve problems efficiently.
- Good command of English is essential.
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