Malaysia | Application Maintenance and Support | Full Time

Functional Team Lead – AMS

1 Opening

In this role, you will :

Job Summary:
The Functional Team Lead is responsible to lead and manage a team to support and maintain
applications. Supervise everyday requests for matters related to resources and vendors and resolve
issues related to production and development.

Job Responsibilities:

  • Lead and manage a team to maintain and support applications – preferrably in Accounting ERP or Navison
  • Monitor system stability/performance and responds to incidents as when arise.
  • Facilitate technical discussions with all support teams and vendors or Business users as
    when required to resolve any issues.
  • Track/monitor the outstanding issues, compile IT ticketing and SLA reports for Support
    Review Meeting.
  • Accountability for service reviews with business and technology partners looking for area
    where services can be improved.
  • Conduct user training.
  • Evaluate all problem and impact analysis and recommend solution and workarounds.
  • Create and maintain a positive business and operation relationships.
  • Coach and mentor junior staff to achieve personal career goals and objectives.
  • Promote customer centric and service oriented support and services.
  • Support and collaborate closely on cross functional team effort.
  • Establish rapport with vendors, business users and peers to deliver and meet service level
    agreements.
  • Any additional and ad-hoc task as assigned by Immediate Superior.

 

You are a great fit if you have :

Qualifications:

  • Minimum Bachelor’s Degree in IT or its equivalent.
  • The ability to identify and understand the operational/business needs and to translate to
    operations terms for vendors/solutions selection.
  • Good understanding of business and IT process flow.
  • Proven Management and Leadership skills.
  • Experience in automotive industry an added advantage.
  • Minimum 5 years of working experience in leading team to support and maintain
    application software for a medium to large organizations.
  • Strong analytical ability and people management skills
  • Strong time management and multi-tasking skills.
  • Independent, focused, result oriented, proactive working attitude, at the same time
    adaptable and flexible.

*Only shortlisted candidates will be notified.

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