Vietnam | IT Infrastructure | Full Time

System Administrator- IT Infrastructure

1 Opening

In this role, you will :

  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Communicates with the client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Performs staging of PCs
  • Conducts hardware, software maintenance, and support
  • Coordinates with the site-Procurement team for hardware new buy or repair
  • Assists on IT security issues, policy compliance, and virus elimination
  • Assists Infra Team when server/network maintenance is required
  • Special events coverage
  • To monitor, manage and maintain the data backup system schedules

You are a great fit if you have :

Requirements:

  • Windows system administration
  • Good knowledge of LAN/WAN networking, firewall device
  • Linux/UNIX system administration knowledge
  • Good command of English is essential
  • The ability to write technical support documentation is a plus

Preferred:

  • Bachelor’s Degree in Computer Science or another relevant field 2-4 years’ experience preferred
  • Willingness to work flexible hours when needed
  • Good at customer interface skills
  • Good at interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to work under pressure
  • Proactive and able to solve problems efficiently

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