Application Maintenance and Support | Full Time

Application Functional Support

1 Opening

In this role, you will :

  •  The second line of support on all IT applications.
  • Liaise as the primary support contact point with business operation users.
  • Understanding the business process and systems functionalities.
  • Ensure changes to business systems are well tested as enhanced by Level 3 (technical team) before deployment to production.
  • Work with Senior Business Consultants, Level 3 team, and Servicedesk to meet the expectations of the business users within the defined SLA (Service Level Agreement).
  • Support and collaborate closely with other front-end systems Business Consultants on system interface incidents.
  • To assist Senior Business Consultants in capturing user requirements; documenting existing or to be a business process.

You are a great fit if you have :

  • Candidate must possess at least a Bachelor’s Degree in Computer Science business-related field
  • Ability to work under time pressure, manage multiple groups of users while maintaining a positive and patient attitude
  • Good command of English and confidence with business process flow
  • Self-motivated with attention to detail
  • Organizes own workload sets priorities and works within deadlines
  • Ability to process assignments in an efficient, accurate, and timely manner
  • Able to work with minimum supervision, as well as able to contribute to team deliverables
  • Experience in the automotive industry an added advantage.

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